A key challenge for any app is maintaining up-to-date and relevant information over time as the broader context changes. Here are some strategies an app can employ:
Establish Processes and Policies for Regular Updates
The foundation is setting clear internal processes and policies for routinely reviewing and updating content. The app developers should determine reasonable timeframes for updates (e.g. weekly, monthly) based on the type of information and how rapidly it is likely to change. They should also establish guidelines for what merits an update and when to retire outdated content. Having documented processes makes it more systemic rather than ad hoc.
Leverage User Feedback Mechanisms
Apps should incorporate ways for users to easily provide feedback, including a comments section on articles or the ability to flag content as outdated. This allows users themselves to help identify where information needs refreshing. Developers can then prioritize updating based on user input. It also encourages a two-way dialogue where users feel heard. Analytics on user behavior like page views can also point to content in need of freshening.
Monitor External Data Sources and Events
Much information is derived from or impacted by external data sources, news outlets, organizations, or current events. The app needs processes to routinely check these external sources for new developments and changes. For time-sensitive topics, this may mean daily monitoring. Designated staff can be tasked with following relevant hashtags or tracking government, industry or community sources. Alerts can also be set up through tools that monitor for updates to online documents or databases the app utilizes.
Conduct Periodic Content Audits
In addition to reacting to updates, the app should periodically audit all existing content to proactively identify information that is no longer accurate or complete. Again, newer articles may need more frequent review than older steady content. Staff can be assigned different sections to evaluate with specific criteria or rubrics based on the type of material. Outdated factual details, obsolete statistics, incomplete topics and redundant pages can then be prioritized for fixes.
Maintain Transparency in Versioning
When content is updated, the app should clearly note what was changed and when through embedded editorial notes, history tracking or versioning. This maintains transparency about the living, evolving nature of information. It reassures users that staying current is a priority and that they can trust the resource. It also provides accountability and documentation if questions ever arise about what information was present at a given time in the past.
Solicit Input from Subject Matter Experts
For topics requiring specialized expertise, the app can develop relationships with outside experts who are actively working in the field. These experts can be periodically consulted or asked to review sections to ensure accuracy from an authoritative perspective. Some may even be willing to contribute new material as their work advances. Their expert feedback helps validate if the right information is being conveyed or flag need for improvements.
Analyze Traffic and Engagement Over Time
It is also telling to analyze how users are engaging with different pages or sections over extended time periods. Static or declining traffic could mean the information is no longer compelling and warrants freshening. In contrast, consistently popular pages may simply need minor routine updates. These analytics help continuously refine editorial priorities and resource allocation for maintenance.
Provide Context on Information Staleness
For articles and pages that cannot be freshly updated with the latest intel in real-time due to limits in staff or resources, the app should provide clear labeling on the intended freshness or publication date. Users thus have appropriate expectations on the timeframe of the information presented. Perhaps an obvious “Last Updated in 2018” note for example, to acknowledge the content reflects that point in time.
Consider Outsourcing Select Maintenance
If updating major sections requires deep subject matter expertise that exceeds in-house resources, the app could potentially outsource some content development or auditing to specialized independent contractors. This helps supplement internal capacities and tap relevant skills more efficiently for the most knowledge-intensive content areas. Contracts would need clear expectations set around deliverables, timeline and quality standards.
Solicit User-Generated Updates
In a more collaborative approach, the app may allow registered users meeting certain qualifications to directly propose or submit minor updates and corrections that are then vetted by editors before publication. This crowdsources some maintenance work from the user community while still ensuring editorial oversight. Policies would be required around transparency, review processes, and third party content disclaimers.
Through proactive planning and leveraging both internal workflows with external monitoring, feedback and expertise, an app can systemically work to evolve its information landscape and maintain up-to-date relevance over the long run. Regularly reviewing content and refining processes based on usage insights also helps optimize how well the content serves its audiences.