Technology adoption requires substantial investment of both financial and human resources. Administrators need to do a thorough assessment of the total cost of ownership which includes direct technology costs as well as training, implementation, support and maintenance costs over the lifespan of the technology. Return on investment calculations involving factors like increases in productivity, reductions in medical errors or lower costs of care delivery need to demonstrate that the technology will generate savings or value that outweigh the costs within a reasonably short time period.
The technology must address clear needs and generate demonstrable improvements in key areas like quality, safety, access or experience to justify disrupting existing workflows and processes. Prior to implementation, administrators must work with clinical and support staff to understand current pain points, opportunities for enhancement and priorities for technology solutions. Developing a business case focused on priorities linked to strategic goals helps gain stakeholder buy-in and support for changes.
Compatibility with existing infrastructure is a major technical consideration. New technologies need to integrate with the electronic health records (EHR) system, medical devices, lab systems and other critical applications already in use. Data standards and interoperability abilities determine how well a new solution will exchange information with current IT environment. This impacts downstream processes and reporting. Legacy issues, integration costs and reliability of interfaces must be evaluated upfront.
Regulatory compliance is another significant challenge for healthcare technologies due to the sensitive nature of patient data involved and legal/ethical requirements in the industry. Administrators have to ensure any new solution meets prevailing privacy, security and safety standards. This involves assessing the technology vendor’s maturity, certifications, previous compliance track record, ongoing patching capabilities, disaster recovery measures, etc. Lack of compliance can impacts reimbursements and accreditation of the organization.
Change management is vital but often underestimated while planning technology deployments in healthcare. Resistance to change is common due to Fear of new technologies, learning curves and disruption of familiar routines. To aid adoption, a structured communication plan and customized end user training strategy must address different learner needs, build confidence and champion early technology leaders. Adequate hands-on support from super users/clinical champions during and after go-live helps overcome adoption barriers.
Vendors need thorough evaluation based on their experience supporting clients of similar size, complexity and priorities. Beyond price, factors like product usability, support response time, upgrade policies, customer satisfaction ratings, security practices, customization abilities and breadth of modules/integrations need scrutiny. Long-term roadmaps allowing flexible, phased implementations aligning with evolving organizational needs are important too. Contract negotiations must address issues around data ownership, exit strategies, service level agreements, etc. to mitigate future risks.
It is also critical to establish governance structures, change control processes and metrics for ongoing monitoring, course corrections and optimization. This helps improve functionalities based on collected insights and feed learnings back into further advancements. Periodic audits ensure technologies mature as per strategic goals and regulatory environment. As healthcare delivery models evolve rapidly, emerging technologies provide both challenges and opportunities. But planned, focused deployments maximizing value are key to success.
Evaluating total costs, impacts, need-fit, technical compatibility, compliance, stakeholder support and change readiness, vendor assessment and ongoing governance helps healthcare administrators to ensure implementation and scaling of new technologies in a responsible manner aligned with their organizations’ mission and priorities. While technology promises benefits, thoughtfully incorporating human factors like workflows, responsibilities and learning ensures successful, sustainable deployments and enhances the overall quality and safety of care.