Customer Self-Service Portal – Develop a customer self-service portal that allows external users like customers or clients to log support requests, check the status of existing requests, search a knowledge base for solutions, and view certain reports. The portal would integrate with the ServiceNow incident, problem, change, and knowledge management modules. Key aspects would include customizing the user interface and workflow, enabling authentication/authorization, and configuring data security access controls.

Enterprise Asset Management Application – Build out a comprehensive asset lifecycle management solution in ServiceNow for tracking all organizational assets from purchase to disposal. The application would provide capabilities for procurement, install base management, maintenance scheduling, software license tracking, and asset retirement. Multiple tables and views would need to be configured along with relating assets to locations, financial data, contracts, and users/roles. Workflows would be designed to automate tasks like notifying stakeholders of expiring warranties or maintenance due dates. Custom fields, catalogs, and approval processes could extend the solution for an organization’s specific asset types like IT, facilities, manufacturing equipment etc.

HR Service Delivery Platform – Create an HR service delivery platform where both employees and HR representatives can manage HR related tasks and requests entirely through ServiceNow. Modules could include a self-service portal, recruitment, onboarding, performance management, learning management, benefits administration, payroll processing, and more. New catalog items, workflows, and navigation menus would be required along with integrations to back-end HRIS and payroll systems. Dashboards and reports would provide metrics on things like time to hire, open positions, performance review completion, compensation, leaves and attendance.

IT Operations Automation – Automate various repetitive IT operations tasks through the development of custom workflows, applications, and integrations in ServiceNow. Examples include automatic password resets on user requests, approval-driven provisioning of new systems or services, security incident response checklists, virtual machine image deployment, cloud infrastructure provisioning via APIs, or application release management. Dashboards could track key metrics like mean time to repair/restore service, open tickets by priority, change failure rate. This consolidates what were likely manual, disconnected tasks across teams.

Integration Hub – Create ServiceNow as an integration hub to consolidate data and automate processes across various organizational systems. This could include building connectors and adapters to pull or sync data from HR, Finance, CRM and other line of business applications. Requirements gathering, data mapping, designing filters and transformations are key. Workflows are developed to trigger on events or data changes in source systems to initiate related actions in ServiceNow or downstream target systems. Administrative tools provide visibility and control over integrations. This centralizes and simplifies integrations versus point-to-point interfaces between each individual pair of systems.

Mobile Workforce Management – Build a mobile workforce management solution where field technicians use mobile applications and an optimised worker portal to manage their workload and tasks. The solution schedules and dispatches work orders to technicians based on their skills and availability. It provides turn-by-turn navigation, parts inventory lookup, issue resolution assistance, and time/expense tracking. Administrators can view performance metrics and job status. Features include geofencing, offline data capture, custom object extensions for work types, integration to inventory and scheduling systems. This brings paper-based processes digital for improved productivity and insight.

Each of these examples would require extensive configuration and customization within the ServiceNow platform to meet the specific requirements. Capstone implementation projects would focus on one of these use cases to really demonstrate a strong understanding of ServiceNow’s capabilities and best practices for application development. The key aspects to address with each project would include detailed requirements analysis, data modeling, UI/UX design, integration architecture, testing methodology, change management planning, and documentation/training. Substantial configuration, coding and development efforts would be needed to implement the necessary custom applications, workflows, dashboards and integrate with external systems. The project would culminate in deploying the solution to a test/pilot environment and demoing the features and benefits.

There are many opportunities for robust and meaningful capstone implementations leveraging the ServiceNow platform to automate processes, integrate systems and deliver modern service experiences across the enterprise. Projects that provide real business value through process optimization, data consolidation or improved workforce enablement allow students to apply their technical, analytical and project management skills at an advanced level. ServiceNow’s low code environment facilitates rapid prototyping and validation of concepts before going through the full development lifecycle.