Engagement is one of the most important metrics for destinations to measure on social media as it shows how well content and campaigns are resonating with audiences. Higher engagement indicates more interactions like likes, comments, shares which can influence booking decisions down the line. It’s important for destinations to set engagement rate benchmarks and goals for each channel and campaign to track performance over time.
One of the best methods is to measure engagement rate which is calculated by taking the total engagement (likes + comments + shares etc) divided by total impressions (number of times content was viewed). An industry standard benchmark for engagement rate is 2-3% on Facebook and 0.05-0.20% on Instagram. Tracking engagement rate allows destinations to see how content is performing relative to platform norms and their own past posts. Engagement rate should typically increase with effective campaigns as audiences interact more.
Looking at individual engagement metrics provides more granularity. Number of likes per post shows how popular content was. Increases in likes over time can point to growing audience interest and relevance of topics. Comments are highly valuable as they foster conversations and allow destinations to learn user perspectives. Tracking comment volume shows if campaigns sparked discussions. Shares help extend reach of content to new audiences. Monitoring shares per post is useful. Spikes in these metrics reveal what content and messaging works well.
Beyond rates and volumes, it’s insightful to analyze user demographics engaging most. Destinations can view age, gender and location breakdowns of profile of those liking and commenting using analytics. This helps refine content targeting and creation to resonate better with key audiences based on their interests. Tracking follower growth before, during and after campaigns indicates if campaigns were successful at acquiring new receptive audiences over time.
Social media offers strong metrics around reach of content. Tracking post engagement compared to total impressions provides a sense of how much of the reached audience interacted. Increases in reach relative to benchmarks shows an expanding potential audience. Drilling deeper intoclick-through rates from social posts to websites or booking pages shows what content effectively drove traffic crucial for bookings. Higher CTRs prove that campaigns contained messaging motivating audiences to desired call-to-action of booking trips.
Tracking engagement metrics and benchmarking them against industry standards and destinations’ own performance history allows measuring incremental improvements in social media campaign success over time. It provides invaluable insights into refining strategies, content themes and platform usage to continuously increase engagement of target traveller audiences and ultimately drive more travel consideration and bookings to destinations. Leveraging analytical capabilities, destinations can determine return on investment of social media campaigns and optimise future efforts accordingly.
Some additional specific engagement metrics destinations can consider include:
Number of mentions and sentiment of conversations referencing destination to gauge brand awareness and perception
Number of profile visits on platforms to pages or handles
Number of messages and conversations initiated on platforms directly seeking information
Time spent engaging across various pieces of shared content
Actions beyond organic social like clicks to share, saves or external site links
To get a holistic view, it also helps benchmark performance of individual campaigns against competitors’ similar efforts. This provides an understanding of relative successes within the competitive destination landscape. Combining quantified engagement metrics with qualitative feedback directly from audiences provides invaluable insights into continuously enhancing appeal and relevance of social media strategies. With strategic measurement, destinations can optimize their approach in earning high engagement from travelers most likely to visit.
By dedicating resources towards comprehensive social media analytics, destinations are able to accurately determine engagement successes of their campaigns. Careful benchmarking and analysis of a wide range of engagement indicators over time helps optimize future initiatives. This ensures the highest returns on social investments in terms of raising destination awareness, positively influencing consideration sets and ultimately growing tourism economies through more bookings and visitor spending.