Cost Savings and Economies of Scale

One of the primary goals of establishing an HR shared services center is to reduce costs through economies of scale. By consolidating common HR transactional processes like benefits administration, payroll processing, recruitment, etc. across different business units or legal entities, there are opportunities to reduce overhead costs. A larger centralized team can handle the volume of work more efficiently compared to having these functions spread out in each business unit. Standardizing systems, processes and policies further drives efficiencies. Detailed cost-benefit analysis considering factors like staffing requirements, technology investments required, expected transaction volumes etc. would need to be done to evaluate potential cost savings.

Process Standardization

For a shared services model to be effective, it is important that the HR processes handled by the center are standardized. Key transactional processes should be harmonized with common workflows, documents, approvals etc. across all client groups. This allows the centralized team to handle the work in a streamlined, uniform manner gaining maximum benefits of consolidation. Assessing the level of standardization currently existing across different HR functions, client groups and geographies is important. The effort required to standardize legacy disparate systems, policies etc. should also be considered in feasibility evaluation.

Scope of Services

Defining the appropriate scope of services that would be handled by the HR shared services center is a critical factor. The scope could range from basic transactional services like data entry, time & attendance, payroll processing to more strategic services like HR analytics, talent acquisition etc. Feasibility would depend on factors like the capabilities required in the shared services team, investment needs, expected ROI, impact on the organizations etc. An optimal balance needs to be struck between scope of services and business case.

Client Onboarding and Transition

Transitioning the HR responsibilities and employees (if any) of client groups to the shared services model requires detailed planning. Engaging clients, communicating changes, transitioning data and processes, HR employee relations, training client SPOCs are some aspects to consider. A phased transition approach may be required. Client acceptance, readiness and cooperation are important to the success and sustainability of the shared services model. Resistance to change could impact feasibility.

Technology Enablement

Effective HR shared services is heavily reliant on enabling technologies like ERP systems, workflow automation tools, case management systems, portals, reporting solutions etc. The complexity and cost of implementing and integrating these technologies need to be evaluated. Existing systems landscape across client groups, compatibility, data migration needs are factors in assessing technology requirements and feasibility.

Governance Structure

Developing a robust governance structure which clearly defines roles of the shared services entity vs client groups is important. Aspects like decision rights, SLA frameworks, dispute resolution mechanisms, review mechanisms need clarity upfront. Governance defines accountability which impacts sustainability. Governance design should balance efficiency gains with client experience and control considerations.

Regulatory and Compliance Needs

Shared services center operations need to adhere to various employment, payroll, data privacy, and other applicable compliance regulations across jurisdictions. Performing due diligence on regulatory landscapes for all in-scope geographies and functions becomes important from a feasibility perspective. Addressing compliance needs can impact timelines, efforts and costs significantly.

Resourcing and Talent Availability

A reliable source of requisite skills and capabilities is needed at the shared services location. Factors like availability of labor pools with appropriate HR generalist, domain and technology skills, language abilities, scalability need assessment form part of feasibility evaluation. Attrition risk over the long term also needs consideration while resourcing the shared services center.

Location Strategy

Selecting the right location(s) for establishing shared services center(s) is a strategic decision impacting costs, proximity to clients, access to talent, business continuity etc. A thorough analysis of location options based on primary selection criteria allows data-driven decisions on location strategy and feasibility

Change Management Planning

A robust change management strategy is critical to successful establishment and sustainability of shared services model. Aspects like stakeholder engagement, communications approach, organizational readiness assessment, change impacts on clients and internal teams need detailed planning. Change management implementation timeline, costs are factors in feasibility review.

Carefully evaluating the key factors listed above through a cross-functional, data-driven feasibility study approach allows for an objective assessment of opportunities, risks and overall viability of the HR shared services center concept. A favorable feasibility would set the foundation for a successful shared services transformation initiative.